印第安納波利斯西北Residence Inn 酒店(Residence Inn Indianapolis Northwest)

We love staying at Marriott hotels because we have always experienced them to be top notch on customer service and aesthetics but I will never stay in this facility gain. The area is extremely noisy 24/7 being located next to an interstate and without adequate exterior insulation the noise can be heard in the room 24/7. We found the customer service and management response to be apathetic. The breakfast bar was cheap and repetitive.

Having read a couple of the reviews we had pause in coming here but the location was perfect for us en route to Chicago. We stay in Marriott properties frequently, including a couple of longer transition stays in Residence Inns. This hotel was absolutely fine, standard for a RI, room was very clean and comfortable and quiet. Breakfast was the usual. Not sure what prompted a couple of the other reviews on upkeep. The hotel isn’t brand new, but certainly is clean and exactly what a RI is like and I’d stay here again definitely. Boa and Shane at the front desk were welcoming and helpful.

The property is very unkept…floors were sticky, bugs in the room, very outdated. They charge for self serve parking - I’ve never seen Marriott charge unless higher end properties. Staff said it’s common - I’ve stayed at the Res inn in cincy and in Carmel recently and there were no self parking fees. Overall this Marriott is a pass.

他們超額預訂了，拿走了我的錢，並把我們送到了一家小而劣質的酒店。另一家酒店以更便宜的價格向Residence Inn 發送發票，Residence Inn 將差額收入囊中。其他顧客也受到同樣的待遇。我想要退款。

Filth-used linens/body fluids/bugs/dust/crumbs. Rude staff. Housekeeping manager was hostile & aggressive. Broken door. Smell of smoke and ****. Considered sleeping in our car to escape it was so bad.

Traveled down to Indy for my daughters bowling tournament from northern IL. Location was very good and the staff was amazing. Only complaint I would have is that I would like to see a separate bin in the room for recycling. Other than that no complaints at all!

很高興有一個完整的廚房，雖然我們沒有使用它。這是非常安靜、黑暗的房間、大浴室、友善的工作人員和很棒的早餐選擇。

我們登記入住後發現我們的房間看起來不干淨。盤子還放在洗碗機裡，垃圾放在下面的櫥櫃裡。我們能夠換房間。我們的新房間#224看起來更好，但是當我們拉出折疊沙發時，沙發下面有垃圾。我睡在沙發上，而不是折疊床。早餐很好，但對房間的清潔度感到非常失望。

Shane 在合併我的多個預訂方面特別有幫助（我的計劃改變了，所以我增加了更多天數）