We booked a king room, and arrived at 5:30; He said "he only had one king left", which was confusing since we reserved and paid for it days in advance? When we got to the room, we discovered it had not been cleaned yet (at 5:30 PM???) So all that was available was a double queen, and we had to compromise. Ironically, another family member arrived shortly after us, and was told "all the kings had been sold out" He wasn't happy either, since he too reserved and pre-paid for a king room. Only other complaint was that the AC only maintained about 70-72 degrees in the room. My assumption is the T-stat is just a "dummy Stat", as the fan coil water temps are preset at the chillers. Guy at the front desk who checked us in was great though; just didn't have what we paid for, and after a 6 hour drive, we just didn't have the energy to find another hotel.
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