漢彌爾頓行政公寓酒店(Hamilton Executive Apartments)

Awesome little unit, awesome price and as always, it’s great dealing with Newcastle Executive Apartments when booking.

Property is nice, good location, parking $20 p.n We departed a few hours after arrival as both TV's were not working, the toilet roll holder in the ensuite bathroom fell off the wall, loose floor tile in the hall way, loose powerpoint in the main bedroom, floor not clean and finger prints on tv's and glass table. Asked for a refund, was denied as they have a no refund policy, will take this to the NSW Department of Fair Trading. Spoke eventually to one of the "Managers" by the name of Tony, he said he was awere of the issues I raised however the no refund policy applies, he then hung up on me. Could be really nice but in this instance the property did not live up to expectations and the web advertised facilities were "NOT" available. "Do not stay there", customer service is non existent at this property.

i didnt like the fact that you had four different door codes to remember being elderly it was very hard to remember which number for which door the floors were tiles but were dirty and full of sand i had to sweep so we good walk on it with no shoes the tv did not work in the bedroom and there is no clear instructions in the room to let you know if and when the cleaners would come

The glass pipe, lighter and bottle of water on the kids windowsill was disturbing. State of sofa bed sheets was disgusting. Along with the rotten food and broken stubby underneath the sofa bed. Holes in the walls, not enough towels, windows didn’t shut properly and no correspondence from HEA when emailed about these concerns. Not recommended at all!

The property it’s self is ok but I would not stay there again. The checkin process is via txt message and email it took 4 phone calls to get the correct access codes we ended up with 4 different codes for our stay 1 for the front door 1 for the car park 1 for the door leading from the car park to the lift and 1 for the apartment door. The bed configuration was not as requested and it took 3 phone calls to get this corrected on the last night of a 3 night stay. The washing machine leaked and flooded the floor they would not repair the leak until the following day and requested that we use our towels to mop up the water which meant we had no towels the following day for a shower.

We were happy with the room and parking facilities and plan to use again.

Good location & spacious property. A little rigid with check in / check out & additional charges. No on-site reception. Clean, modern & comfortable - minor maintenance issues. Would stay again but wouldn’t rush back.

I have given mainly 4/5 as the property and check-in and out process was very good, with only a few things to note re: small details within apartment. The location of the apartment is superb. Less than 10min drive to city centre or the beautiful beaches and short walk to eatery! The small details which dripped the rating was that the shower head fixture in wnsuitee bathroom looked to be bent out of shape/broken and my Mum hit her head on it when trying to shower so we just used the other bathroom for our stay and the other small note was that some of the cupboard doors were missing a handle. Otherwise it was fine. If you like firm matress you may be disappointed at they had really soft mattresses.

Check in was a joke ! There is no signage to say that the small key panel was related to the Hamilton apartments. It was on the middle of letter boxes. Once we managed to get through the front door after a phone call, there was no signage as to which floor the apartment was on just an arrow to the lift with all apartment numbers listed . If you are going to cut back by not bothering to employ any one on reception at least put up some signs .