The room was sub par, there were drink circles on the counters and bedside, a big chip out of the sink, the TV was slow to change channels and there was no guide. That was okay but having the concierge take her license plate number and information about our car and giving us a parking pass then waking up in the morning to hurry to my business unveiling to a boot on my car. The on-duty manager was difficult by saying well who checked you in and we said the Asian woman with an accent checked us in and took our information and said we had an hour to put the pass in the window, we went upstairs we unpacked we used the bathroom we had a shower and we went out and put the parking pass in the window from the passenger side at 3:20 after checking in after 2:30.
The acting manager told us she was a professional and does not make mistakes and that we should have put the parking pass in the window. Not happy to have to deal with a tow company over an issue that could have been resolved if she did her job right and didn't make a mistake, if she had taken our license information correctly when the boot company called the hotel they would not have put the boot on but they did not record any of our information about the license plate number make a model of the car.
Having the staff call me a liar is a crap way to treat a customer, telling me that she does not make mistakes when nobody is perfect including myself is crappy. The acting manager could have said something along the lines of you
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