瓜亞基爾萬怡酒店(Courtyard Guayaquil)

I was very happy with my stay as the room was great and breakfast was quite good. I also had dinner and the quality of the meal was 10/10.

Excelente hotel!

El olor del cuarto era fatal y peor aun del baño como si lo hubieran limpiado con un trapo apestoso. Pedimos cambio de habitación y nos ayudaron pero el olor es igual en todo el hotel por la alfombra vieja que tienen de tantos años. Las almohadas olian mal, el desagüe del baño no dejo de sonar durante toda la noche. Salimos a primera hora en la mañana y al regresar a las 6pm no habian arreglando nuestra habitación porque se olvidaron. Terrible atención y pesima estadia que pasamos en este hotel.

The hotel is nice, but the service is terrible. It lacks attention to detail. We occupied 3 rooms, but it was a very disapponting stay. 1. The chek-in process is too bureocratic. They ask for so much information and ID for every person in the room. They make copies and only God knows what they do with them because even though I always stay in this hotel, they ask for the IDs all the time. 2. They gave us a room with no view and we paid for a room with a view. We had to move. They offered no help with the luggage. 3. The mini bar in my room did not work. 4. My parents had two bottles of conditioner and no shampoo. 5. They gave us all three rooms in different floors eventhough the hotel had little occupancy. 6. The breakfast was terrible. It seems the food was from the day before. 7. There is no person at the garage exit. You need to hunk repeatedly for a guard to open the gate. 8. The desks have no lamps. 9. There was garbage inside my safebox. This hotel has management problems. The staff is poorly trained. It is a pity because it is in a good location and the building is great.

Aire acondicionado tenia un ruido espantoso q no dejo dormir toda la noche. Ni apagado se iba el ruido. La publicacion en la pagina ******* incluia desayuno al llegar al hotel, dijeron q no estaba incluido. Se daño el asensor. Mala experiencia.