Verified traveler
2023年12月4日
Bay Gardens Beach Resort is a lovely locally family owned resort. Staff is friendly and fairly accommodating. Food was great some nights and average on others. Too many buffets for my liking, but the daily breakfast buffet gets old quickly, it's hard to tell what is fresh. The resort management and staff really cater to the repeat travelers and those celebrating something big in their lives. The rest of the guests are just your average vacationer and very few staff really go out of their way for the average vacationer. Resort shuttle is not convenient as it doesn't run often enough and they don't advertise the meals or Theme Nights at the sister resort restaurants. The beach is gorgeous, plenty of chairs and shade, but scarce drink service on the beach. Room was nice and view was amazing, but the bed was not comfortable. Mattress was hard and sheets were scratchy. They do a nice job with eco friendly water bottles in each room, but they only give one so you are constantly refilling it at one of two stations. Need more water refill stations and the water taxi should be complementary for resort guests. The spa is very nice and my service was amazing, but the woman who ran the desk and helped with my appointment needs a personality overhaul if she's going to be in the service industry. She was beyond rude to the point I almost didn't bother booking. Overall my stay was a C+, the resort is charming but needs some changes to bring the grade up!
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