蓋恩斯維爾大學區雅樂軒酒店(Aloft Gainesville University Area)

친절하였으나 체크인 시 방안에 쓰레기가 덜 치워져있었음. 냉장고가 없었으며(다른방엔 있었다고함) 히터가 고장나서 잘때 추웠음

這是一次很棒的住宿。非常舒服。靠近一切。積極的批評，走廊裡有地毯，他們應該多加愛護它。四樓有很多污漬。每個人都非常友好。

The hotel was very clean and location was great. Very dog friendly hotel

I have stayed at this location two years ago and it was great. This visit, I was surprised at how much wear and tear is all around. Stains, scuffs, paint chips, etc. Our room had a bad wet musty smell and when the staff member moved us to another room, it was just as bad. We considered leaving but it was late and we were exhausted. Also, refrigerator began a loud, shrill noise in the middle of the night. We had to turn it off to stop it. The ironic thing is that there were so many other hotels close to us, with even lower rates that we could have (and should have) chose, but we chose Aloft due to our visit two years ago. We go to Gainesville often and I am sad to see that the Aloft has gone down in quality. I will say that the staff was nice.

A few odd experiences left me less than impressed. Checked in to be told that they didn’t have enough keys and mobile key didn’t work so I was dependent on having them walk me to my door. (Thankfully that was resolved by the next morning). Then the safe didn’t work, ran out of body wash and shampoo on day 2. When I put in a request I waited all day and nothing. Then I went down and asked for someone again to get these replaced as I needed a shower, still nothing for another 2 hours.. I finally asked housekeeping in the hallway and she helped me. Workers were nice but I was frustrated that they do the bare minimum to get by

Wonderful staff at check-in. Joi is especially nice and helpful. Thank you for making us feel so welcome

This was a truly amazing experience the manger emailed us before arriving wishing us a happy holiday stay on site. At check in and thought out the stay the staff provided excellent service gold stars to all.