韋恩堡Residence Inn 酒店(Residence Inn Fort Wayne)

It was a wonderful family vacation. We were there for a wedding. It was very enjoyable. The staff even helped me find a tie that I dropped out in the parking lot.

Hotel was very clean and comfortable. The hallways look/feel a little gloomy. But the rooms are great! Front desk staff is awesome! They are always very accommodating when I need anything extra for my room. And they always ask if I have a preference which floor I would like to stay on.

Overall a nice property. I thought the room thermostat was overly complicated, and the curtains and darkening shade in the “living room” were both torn and in need of replacement.

Our room was too warm and the thermostat didn’t seem to be working very well. Neither of us could sleep. The bed did not seem to be a queen size. We were cramped. The tub was SUPER slippery!!! There was a bar to grasp but the tub surface was so slippery we had to place a wash cloth down for traction. This is not safe for seniors or anyone else! There were no working lights in the bedroom. Weird.

The talented and friendly staff were superb and accommodating! The excellent staff went out of their way to ensure we were well cared for. We adore Gina, who went "above and beyond," showing great enthusiasm and passion in her work! She made us feel right at home. The Inn is very clean. Breakfasts are fantastic, with lots to choose from! Our lovely room space housed the most unique features and modern amenities. One could appreciate the thoughtful landscape of the elements in the room. I like that! The cozy Inn fits into one's lifestyle for vacation and or business. We slept well in the most comfortable bed. The residence is in a convenient location near popular attractions. There are many places to visit, such as restaurants, retail stores, and medical businesses. The Residence Inn Fort Wayne is the place to be when visiting Fort Wayne! We have no regrets, just lots of ongoing accolades!

They close breakfast a half hour early. Pretty annoying.

I stayed at this hotel for 1 month. For the most part my stay was ok. My main issue is that it took 2 weeks to get on the room cleaning schedule.. When that got straightened out, the huge problem was that the housekeepers did a half job. The tables were not cleaned and the floors were not vacuumed. If it wasn't for my bed being made I would not have known someone had been there. The final straw was that I had to go to the store and buy cleaning products to clean my toilet. That hotel is very dated. The curtains were cracking due to sun exposure. The fridge was missing the cover where butter is stored. The desk chair was old and the leather had worn off. This level of service is not what I expected from a Marriott facility. When I told management about my problems she told me that the hotel was under renovation. My problem with that is, THEIR RATES DO NOT REFLECT THAT THEY "ARE UNDER RENOVATION"

I am a Titanium Lifetime Bonvoy member, so this review is not without experience. My son contracted FLEAS at this hotel. He has since been on antibiotics, steroids, etc. not to mention the itching, rashes, etc. Normally, I would say that it happens and contact the hotel to let them know there is an issue and they should change their sheets. I contacted Bonvoy Customer Service and they sent me a nice email stating that the hotel would contact me. A week later - nothing! I called the hotel to let them know and the front desk clerk, Tony, completely dismissed and mocked me. When I asked to speak to a manager, Tony said there was none. Wouldn’t a decent hotel take this seriously? Would you want to stay here knowing that there are FLEAS and they don’t change the sheets? And, just because you have 30 year loyalty with Titanium Status (highest for Bonvoy), that you can be heard and at least, be acknowledge?