碼頭度假村(The Jetty Resort)

Great spot, clean and roomy

The photos from this place are somewhat misleading, they don't show the actual view from the "pool-view" rooms, which is of the small pool but also the back of a hotel block, a carpark and the laundry/admin building. I didn't like the feel of this place much, it had an uncared-for feeling. The kitchen is tiny and very dated. The pool isn't heated although it is advertised to be. The seaview rooms may be ok but they face a busy road and would get headlights coming in every time a car enters the underground carpark. I asked about an upgrade from room 17 to a seaview (which I would have paid for) and they said the manager would call in ten minutes, it is 6 weeks later and I am still awaiting that call!

Absolutely lovely new owner. He has such a wonderful and warm nature and is keen to ensure his customers are happy and well looked after. Exceptionally clean and comfortable- loved the spa bath and the views are the best! We loved being out on the balcony watching the world go by. Also opposite the best coffee spot in town. Highly recommend this accommodation!

After a long drive from Kalgoorlie and not many stops along the way, we got to this resort and went to reception. We were greeted with "oh you're early", (it was 1.20 and check in was 2pm) and that we would need to wait as receptionist had stepped out. Husband and I both needed the toilet (we could have stopped off on the road but decided we were nearly at our destination) so we asked to use the bathroom. We were told they didn't have a public bathroom and we would need to wait until we were in the room. We decided to upgrade to an ocean view room with spa. It was only an extra $65 so we thought why not. The room was very cold and basic. The tiny balcony was unusable for two people and dirty. You can hardly call it a kitchen as there was only a microwave, fridge, crockery and sink. There was a big sign saying wash your dishes before you leave. The main door had a huge gap at the bottom letting in a lot of cold air. We were extremely disappointed to discover blankets on the bed. In this day and age? I was also surprised the next day when we saw the open linen cupboard in the corridor had lots of clean towels but not a lot of clean blankets. Are they getting changed after every guest? I can't prove it, but husband and I both ended up with scabies after our visit, which is something I wouldn't wish on my mortal enemy. The spa bath was tiny, stained and downright dangerous to get in and out of, which you had to in order to shower. The spa bath (not that we would want to use it) was only permitted between 9am and 9pm due to the noise of it. Talking about noise. You can hear everything through the paper-thin walls. The room upstairs sounded as if it had a hoard of baby elephants living in it. You can hear people talking, using the shower and even.....using the bathroom. You can hear every coming and going on the external stairs outside the front door also. The bedroom had no ceiling fans or aircon and you needed to keep the bedroom door open to allow the RCAC unit from the living room to work. There was a paltry offering of shampoo/conditioner and shower gel. Three tiny little tubes. There was also an antiquated hairdryer attached to the wall, if you needed three days to dry your hair. There was no lamp in the living room only a big glaring ceiling light. On the 2nd night, the TV didn't work when we returned to our room after a meal in town. Reception was a good walk away at the front of the resort and no phones in room to call, so we decided just to go to bed. Considering what they are charging (it was way overpriced), I would have expected a lot more. We won't be returning to this facility and suggest you look elsewhere for accommodation in Esperance.

A pleasant clean and comfortable room. Staff were friendly and helpful. I appreciated the 600ml carton of milk on check in. The rooms could do with a standard size ironing board, the tiny one supplied wasn't adequate and as I was attending a funeral had to iron my clothes on a towel on the bed. The hand rails on the stairs are a bit short. We didn't use other facilities ie bbq area or pool but they looked nice. Nice location opposite Jetty and Esplanade. Enjoyed our 2 night stay in room upstairs at rear of complex.

Check in was easy and parking no problem. We had a spa suite facing the road, which the road noise can be quite constant, but surprisingly when you go to bed it's quiet. The room we stayed in was clean just very dated, especially the bathroom. To stand up so high in a spa bath to have a shower was hilarious and bathroom doors didn't quite close so well either. Don't get me started on the 1 face washer that is supplied!! My biggest thing that made this stay unpleasant was the couch, cheap and so uncomfortable to sit on, we both gave up.