Stayed here as it was local to airport First impressions, floor was very dirty, cigarette ends outside, the receptionist was speaking Spanish to a colleague which I didn't think was very professional. She gave me my room key and information, but a smile wouldn't have went a miss. I made my way to my room which was like Harry potters room under the staircase as was so small and no window either! Even though I'd booked an exterior room type. The aircon was blowing out hot air into a stuffy small cupboard room with no ventilation. being far too hot! a night porter came up to try fix it but it still didn't work. Tried the sky TV with no aerial service, and very soft lumpy mattress. No explanation was given, no partial refund. No reply to my last email either, as like to give any hotel a chance to get back to me in private when expectations aren't met on rare occasions.
翻譯