凱藝套房酒店(Quality Inn & Suites)

I’ve stayed here before it’s usually decent. The hot tub was lukewarm last time. This time pool was closed for maintenance had to cancel our reservation. But they have a good breakfast.

Hot tub does not work. Luke warm water. Slide shut down and filthy. Kiddy umbrella sprinkler not working. Disappointed!! Tripped on metal frame in hot tub that floated up and I didn’t realize it! Very dangerous.

The room is so cozy on a very cold January night. My wife & I are very happy to stay here.

Arrived about 7pm to check in and saw the sign saying 'pool area closed' (said a pipe was broke?), hot tub was main reason I chose to stay here. Clerk asked to confirm my room type but they had me in a accessible room which i didn’t request but said it would be fine (didn't like the shower but it was just a sleep/shower and go so whatever). When I got to the room it was chilly, so I went to the thermostat which read 64°and OFF. I could not figure out how to adjust it so I called the front desk and she had no idea either so she had me come back to the desk for an elecric heater. Overall on the rundown side but worked for a place to sleep and be back on the road again in the morning.

First off they didn't have my reservation and said it would take awhile to get it figure out .Didn't get the type of room that I reserve. the room I reserve for my mother that is 93 years old and I asked for a Handicap room for her and didn't get it and the room they gave us was on the second floor they had bugs all around in the halls and then on the second night we went for dinner and when we got back the elevator wasn't working and the room they gave my mother on the first floor the door was broke and the room had box elder bug all over in it. And then I found out that you charge us more then the room would of costed if we would of booked with the hotel directly from them so I will not use ******* any more and tell everyone I know to stay away for using them.

I booked through ******* and chose to pay at the property. When we had a last minute change of plans the front desk staff, Ashley, helped me cancel the remainder of my booking and refunded me in full for the days we were not staying. The only thing I could say is that we were in the building with the pool and it has a little bit of a smell, if that bothers you then I recommend asking for a room in the main building that the office is located in.

The door was almost impossible to unlock. When we mentioned it to the front desk, they were well aware of it, had tried to fix it but were unsuccessful. Why rent a room you have to struggle to get into?

Terrible smell of animals when i got in the room. Staff shampooed the room which helped but smell lingered for a couple of days.

Everything about this property was good except our room was under the dining area so at 0530 there was a stampede above us till we got up at 730