布蘭登苑酒店及 Spa(Brandon Hall Hotel & Spa Warwickshire)

The main building is old and the hotel smells of stale smoke. The rooms smell like urine or damp that has been covered up. The rooms are unsanitary, lots of cob webs, spiders and flies. The bed linen and the bathroom is full of hairs. The hand towel had holes. The in room tea and coffee tray had dirty cups. The iron had water in it and was burnt, also the iron leaked water as i ironed. Don’t order the chicken pot pie, you will receive a slice of a whole pie, the pastry is hard and the chicken is dry and lacks seasoning. It costs nothing to make smaller individual pies and put in the oven for 15-20 minutes. I will not book this establishment again and they shouldn’t be able to offer a room in that condition.

Very relaxing and comfortable with a free upgrade on arrival. The staff were all welcoming and helpful.

This hotel has a lot going for it, good location, good easy parking, friendly helpful staff. Only concerns: the rooms are air blown heated which is a little noisy and if you turn it off at night in the winter the room quickly gets cold. Floors are very cold underfoot, take your slippers. The beds could do with a better mattress, the springs are very noticeable.

I had my birthday there I booked 6 rooms and it was amazing, the staff were fantastic they went out of there way to make are stay special so I can say a very special thank you we justed loved it

Appearance in the dining room and especially at breakfast was very stark and lacked any warmth in the way of table settings. Tables without any tablecloths, no amenities even to the point of sugar or milk not on the tables. I stay at many hotels around the world and while I can appreciate buffets allow for less "wait staff" to serve at tables, it is more personable if a member of the wait staff could at least offer/serve coffee or tea at the table to a guest rather than self-service from a machine. Lounge/bar service personnel not friendly. Improving personal service in all public areas goes a long way to adding to the enjoyment and guest satisfaction.

Arriving at 8.30 on a blustery December winters night we parked in the overflow car park and splashed through the puddles to the entrance. The drive in had been impressive & well illuminated with lights either side of the long driveway. We checked in without issue and asked about eating in the restaurant & were told we had about 15 minutes order so we hurried to our room. A fast freshen up and we headed back down to eat, choosing to order at the bar as this felt a little less formal. Asking for the menu I was shocked at the prices with starters sitting between £10-£15 and main course typically around £30, this resulted in our evening meal for 2 approaching the price of our accommodation! The room itself had a very large bed which we discovered were just 2 beds pushed together as I descended into the gap in the middle as they drifted apart in the middle of the night - far from ideal! The bathroom had basic cheap toiletries for one person thrown on the side and there was only one set of towels - luckily we found another set in the wardrobe. The grouting in the bathroom was fairly grubby and you could easily see the areas frequented by guests. The TV in the room was probably one of the first generation flat screen models and at least a decade old and lacked most channels and didn't even have a TV guide so definitely no smart features. Breakfast was good and checkout was easy. Overall OK value for money but the rooms were not as you would expect from such a grand setti

Lovely hotel friendly staff great breakfast pool a bit cold to enjoy a nice swim would stay again

Went to a wedding not 4 star at all wedding reception room was freezing and limited drinks and they cost the earth

Really nice stay, comfortable warm and cosy rooms. Good amenities in room. Spa and pool clean. Decent breakfast. Perfect for a quick get away surrounded by greenery in the woodlands.