You are lead to believe that this is an ocean front property through *******. It is not…..it is back row. We didn’t even have an ocean view room like we expected. Our car was completely spotted because of the sprinkler system, so we had to find a car wash before doing anything that day. Not the fault of the hotel, but the hotel had no water due to busted pipes the day we were leaving. This lead us to have to deal with *******, who ******!! Don’t ever use *******!!! They will not refund you a penny out of their own pocket and have the worst customer service I’ve ever experienced in my life! An hour and a half of talking to a guy who claimed his hands were tied and that he is the highest person in management, when asking to speak to his superior! He was awful, and should never be one on one with customers. Can’t say enough wonderful things about the hotel staff though. This hotel was wonderful because of the people who work there.
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