I booked through *******, so when I arrived, and there was a problem with the room I booked there was no way to reduce the price of my stay when I had payed an extra $50 for a corner room with a water view. The girl behind the counter was super helpful and courteous. The manager managed to get us a similar room, but still a cheaper room. He was not as courteous, but he was still very helpful. The girl that was helping us also gave us two complementary drink coupons. The room itself was clean and beautiful, and the view was extraordinary. All in all I paid an extra $50 for Room I did not get because it had a door lock issue that they new about before my arrival at 6pm which is unacceptable.That’s why I did not give this hotel five stars.
翻譯