羅利卡瑞希爾頓花園酒店(Hilton Garden Inn Raleigh-Cary)

Very nice place for the price

I made a reservation for one night at the hotel. At 9pm I called the hotel to report a flight delay and request a late check in. The person who helped me very kindly told me that there would be no problem, that he would inform them that I would be late and that they have staff at the reception 24/7. Confident that I would have a place to at least shower and take a nap (after sleeping at the airport and having notified of the delay) I called in the morning to explore the possibility of having a late check out once I checked in. At that point I was aware that what counted was having paid the entire night's fee for just two hours of nap and bathing; I didn't need a refund, cancellation or credit. The surprise is that when I call they inform me that no one notified me of my call and they put me in the system as a "no show". They charged me the entire reservation without any viable option and with barely being able to sleep or bathe. In short: if you consider that hotel after traveling, it is NOT an option. It was not fair at all. I was impartial about the property condition, area and cleanliness because I could not observe it.

The toilet didn’t work and maintenance never resolved issue for 3 days. We should have been moved to another functional room instead of them pretending they resolved the issue. The tub was extremely slippery and had no traction options and my wife slipped the first day falling in the tub bruising her rib cage severely. It was extremely disappointing cause we really did liked the hotel.

While this hotel is nice and the beds comfortable, they sneakily charge you an "Incidentals fee" of $25.00 and they do it at 2:00 am so you don't realize it unless you check your account. When I inquired about it the next morning they assured me it would be refunded. About a week after we checked out, still no refund. Called the hotel and they said it had to be "the card's fault" because "they have to release the refund" which I knew was total crap. So I waited a few more days, and called my bank since it was a debit card used. They said there were no pending refunds. They are advertising a lower rate to hook you in, then charge you an extra $25 for NOTHING and refuse to refund it. Won't do business with them again. EVER. Liars and cheats don't get business from me.

The air conditioner didn’t work and kept shutting off in the middle of the night, waking us up. I tried to call the front desk to ask for advice and our phone didn’t work. Tried calling with my cell phone 4 times and never got an answer.

酒店非常乾淨漂亮，餐廳的食物出奇地美味。禮品店的商品價格有點高（即一小瓶 Dasani 水 3 美元），而且我們住的一個晚上碰巧發生火災疏散，這非常不愉快。除此之外，我們住得很愉快。

住得愉快，但苦樂參半。將我們的兒子從 OXFORD MS 轉移。所以這是情緒化的。至於酒店住宿，入住是最好的！服務台人員友善且知識淵博。地方是典型的希爾頓。

不錯，安靜的住宿。工作人員非常友好，會記住你的名字。早餐很好而且送得很快。唯一的 - 我什至討厭使用這個詞，因為它感覺微不足道 - 我有“抱怨”，是浴室風扇並沒有真正阻止淋浴的水分在鏡子上起霧。 😂其他都很棒！床很舒服，工作人員樂於助人且高效，有很多便利設施。住得好！

我不得不為商務旅行預訂 9 個房間，而羅利市中心地區的所有酒店要么超出預算，要么聽起來像一個我們無法入睡的地方，我們需要睡覺來做我們所做的事情。儘管這家酒店不在餐廳和我們正在做的工作的最方便區域，但它非常適合我們的需求。 步行距離之內有足夠多的地方，我們在休息期間不會覺得完全被困在郊區，樓下的酒吧營業到很晚，我們可以吃到深夜的食物和飲料。食物實際上也非常好。 工作人員都非常友好和樂於助人，即使我們有很多要求。我們在那裡的時候，有幾個大型體育競賽團體住在那裡（我們在那裡住了 5 晚），這些團體遠比我們黯然失色，所以我相信我們看起來是一個容易對付的團體。 外面的火坑不僅適合與您的人閒逛，而且適合結識其他人。拿一杯酒，去交際！ 我們預訂的房間有一個完整的客廳區，非常寬敞舒適。唯一的缺點是房間裡的燈光很暗。除了浴室沒有頭頂照明，客廳裡的一盞燈像在夜總會裡一樣閃爍，所以當我在辦公桌前工作時，我只有一盞小檯燈，感覺就像回到了電影剪輯中在黑暗的房間裡度過的日子。 但如果燈光是我唯一的問題……