Verified traveler
2023年7月17日
I usually hold IHG hotels in high regard and am willing to pay a premium for the experience. However, my recent stay was far from satisfactory. We were greeted by a stifling atmosphere as the AC in the common areas was turned off, despite temperatures reaching around 100 degrees outside. The hotel's physical state was also disappointing, appearing neglected and rundown. Our room, although comfortable, harbored multiple maintenance issues. We found mold in the shower, unstable floor tiles, and mismatched toiletry bottles, with lotion filling the hand soap dispenser. The room was also under-equipped with only two towels provided for six people and a weakly flushing toilet. The cleanliness level was regrettable, with grimy carpets contributing to an unpleasant room odor. The AC was inefficient, cooling only half the room and persistently shutting off.
As a fan of IHG breakfasts, I was especially disheartened by our dining experience. The pancake machine was out of order, bread was haphazardly piled in bags without serving utensils, and the mini fridge was unkempt and nearly empty, even featuring expired yogurt. The breakfast offerings appeared to have been prepared at 6 AM and were not refreshed, resulting in stale eggs and hardened meat by 8:30 AM. Even the coffee tasted stale. General cleanliness was lacking, with dirty tables and counters apparent. In retrospect, a stay at motel 6 might have offered a better experience. This is not the standard I expect from an IGH hotel.
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