皇冠米特酒店-最佳西方必住精品酒店(Crown & Mitre Hotel)

Swimming pool still not open at the hotel. Smelt like done one had been smoking in the bathroom prior to our stay.

This property would have been wonderful when it was built, but sadly it has not been properly maintained and definitely needs upgrading. Cellotape covering button on lift to secure. One window would not close in room, whivh we reported on a few occasions. Spoke to manager on checkout and he was unaware of this and did give us a partial refund. Food at breakfast was average but service was poor. Lots of staff fixing tables for lster service but not attentive to guests requests or needs. The hotel is very central and easy access to restaurants, bars and shops which is great, but i wouldn't choose to stay there again, unless it was refurbished

On arrival we had to get the duty manager to fix the Tv. Then we had him check one of the beds which had a totally sprung mattress, later on we found the second bed which was similar and also very stained. We asked to be moved to another room only to be told that the hotel was full and that we could be moved the next day. We were moved the next day, however we were wakened at 7am with workmen moving and banging scaffolding just outside our bedroom window. My wife is presently sending an email to the General Manager. At no time was any compensation mentioned.

Dette hotellet ligger i en relativt høy prisklasse. Man forventer at den personlige servicen er over det man vanligvis kan forvente. Å reise alene kan vise seg å være en ulempe. Et tegn på dårlig service er når man kommer til frokost klokken 07, men likevel blir henvist til et bord i tre rom bortenfor det rommet hvor maten er plassert, med den begrunnelsen av at man dagen før tok opp plassen ved et sentralt bord i for lang tid. Det skaper en dårlig start på dagen. Ingen ansatte kom dermed innom med tilbud om mer kaffe. Jeg har fått bedre service på B&B. Hotellet ønsker å fremstå med en miljøvennlig, «bærekraftig» profil. Et tiltak i så henseende, er at du fysisk må henvende deg i resepsjonen for å få utlevert sjampo og flytende såpe. Hvis man ikke dagen i forveien har tenkt på dette, skaper dette noe bryderi.

工作人員非常友善和友好，對他們來說沒有什麼問題。 床很棒，房間漂亮又溫暖，早餐美味又豐盛。 我使用了游泳池和熱水浴缸，這真是一種享受，沒有其他人使用這個，所以我自己擁有了這一切。 酒店位於喧囂的市中心，但當你進入時，這是一個美好而安靜的寧靜空間。

可愛的老酒店，高效，令人愉快的員工。房間乾淨清新。良好的設施。提供熨斗、熨衣板和吹風機。肯定會再次訪問。

Lovely Edwardian hotel ……lovely and warm on the coldest night of the year Everyone was exceptionally friends and efficient Highly recommend

Great location, close to Cathedral, shopping and dining options. Tastefully upgraded rooms and very good breakfast. Will certainly book again when back in Carlisle.

Beautiful hotel needs updating. Chairs in bar need to be thrown out some of them. Bar area too cold to sit and relax. Art deco windows and staircase along with dining room provide beautiful focal points.