I reserved this hotel for only one night (thank God) $180us Supposedly our room included a mini bar in the room which I was looking forward to start the beginning of my bday with we get to the room and to my surprise not even a fridge in that room, we got an “All inclusive package” we get to the dinner room (it was outdoors) the food service was terrible, dinner was suppose to end at 10pm and by 8:30 they were out of everything they only had “carnita tacos” with terrible tortillas and service, we still wanted to look around the hotel and find something we liked, unfortunately the only thing we liked was the view they had next the beach at night.. Thinking there was a mistake or confusion with my reservation I decided to call the main lobby at midnight (when supposedly I was gonna use the mini bar included in my room) asked them about the mini bar and the guy who answered was rude basically telling me the room I got wasn’t all that, I kept telling him I had proof of what I was asking for and that I was ok with them not providing for what I had paid for but I wanted to send them proof of why I was complaining and asked for a number so I can send pictures, he gave me a “number” to send proof and hung up, to my surprise when I try sending my proofs that number was invalid.. DO NOt RESERVE WITH THEM! iTs a ripoff.. all lies and the hotel doesn’t look like the pictures.. I’m attaching a proof that said the room included a mini bar..
翻譯