坎昆康德薩美洲嘉年華 - 全包式住宿(Fiesta Americana Condesa Cancun - All Inclusive)

優質的服務和優越的地理位置 食品品質很好。

This is our third time been to Cancun, so far this is the worse hotel we have stayed in Cancun,. We have three kids ages under 16, when we get to the hotel, we were asked to pay 500 dollars extra for two of boys age over 13, because they were older than 13, it is consider adult are in Mexico. we either can pay it or cancel the reservation, go to different hotel. We have no choice but to pay it. The Worse customer service ever, we have booked two premium rooms, only received standard room, there is no floor lamp in our room, asked two times never received one，AC fan was running so loud at night. will never going back to that hotel and will not recommend it to anyone.

1. Food and service in Thai restaurant was very poor. Luis the waiter was rude and did not listen properly whilst having a poor attitude. He seemed to be happy when we left. 2. Food and service in the Steak restaurant was also poor. selection of food was too limited and one steak was rare when we asked for medium well. 3. Availability of the restaurant could be better. It was obvious that the Italian restaurant provided nicer food compared to the other restaurants and was fully booked for several days in advance. 4. No bathrobe or slippers provided as mentioned in the website. 5. One of the TVs in the room was broken and did not work. 6. Constant building work next to our during the day. 7. Drinks were not updated on a daily basis and had to be requested. 8. Shower gel, shampoo had to be requested to be refilled. 9. Towel replacement was not consistent I.e. some days we were missing hand towels/ face towels and had to ask. 10. Public areas were full during the day that it was impossible to find any spare sun loungers if we arrived after 10am.