華盛頓東智選假日酒店 - 安德魯斯空軍基地(Holiday Inn Express Washington DC East-Andrews AFB)

Ok for a quick place to lay your head while on business. Service could be better. When I arrived, I waited about 20 minutes to be checked in & there was only one person ahead of me & 2 workers at the front desk. Not sure what was going on, but for them to not have a line & it still take that long is crazy after a long day of working. Rooms are a little outdated & very dusty. Even the sheets release dust when pulled back. Lots of contractors outside making noise throughout the night. Apparently this is their hotel of choice. Other than that, was an ok place to stay!

All hotels have good and bads. Let’s start with the bad and end with the good. We stayed here for a few days and booked for very specific reasons: they have a decent sized pool, good breakfast and decent amenities Pool was not yet opened because it had yet to be inspected. So Tuesday night until Friday morning, our room was facing the pool the kids could not use. This was the first hotel I have stayed at in 5 years were there was not a small shop/convince store, we were told to either use the vending machines or go to the nearest gas station. The vending machines on sight were 95% empty, only one of them took cards and that one was 100% empty. We just ended up leaving to go to a convince store for waters and snacks. The breakfast got worse and worse as the week progressed example first breakfast had apples bananas and chocolate milk for the kids it also had turkey Patties they loved! Day two there was no more chocolate milk still bananas and Pattie’s though. The day after that the bananas were gone, there was two apples left looking sad and the Patties had been replaced with (****y that’s how dry they were) pork sausages. I feel like the hotel is just really poorly managed. They do however have amazing accommodation staff Preston and Esmeralda were always polite relatable and helpful and really made the stay a whole lot better, if it weren’t for them I wouldn’t really have much positive things to say at all. We will probably stay elsewhere next time through.

this is a continuation from the last review. so after my mom came down and complained they apologized for the hit water shortage , due to a high school convention of over 100 girls , there was no water. had to wait for the breakfast . it was just a hot mess. I found on Saturday there was no pool when I getting ready to put on my bathing suit and then decided to ask what time the pool open. I asked 4 to 5 staff member non of them spoke English. finally a gentlemen who step off the elevator aid the pools. a crack in it and it couldn't be use. I finallY GOT TO speak to the manager Miguel that they kept saying is not available on the weekend after showing how extremely upset I was about the whole stay so far. He listen to my complained after hearing how upset I was and tried his best to see what he could do. they ended up, comping one night for y room, but did nothing to about my mom room which was such a major inconvenience having someone after 11;30 night changing out 3 tbs. and her nit having no hot water Saturday morning and having to wait for the hot water to com back on. This was definitely not. good experience , for my family and I, the service leaves much to be desired. I would not be revisiting this location. I was hurt and truly disappointed!!!!

Where' do I begin ? We came to Maryland to celebrate one of my family member 50th birthday party. My family and I had high hopes for this place and for this trip but it turned into a total disappointment. One of the reasons why I rented this location was because it had a pool , the complimentary breakfast and it was 10 mins away from the venue. We got there , I reserved 3 rooms. When we got to the front desk , I asked one of the staff, at the desk is the heated pool , the person said no. Now at that point , you would think someone would say although there is a pool, the pool is not available and that might have stopped me and I would have rent at the other hotel , right next door . But I was not told that by any of the staff. Nor was it on ******* website , nor was there a sign that said the pool was not available for use at all. So we checked in left to go hang out with family. when we came back which was around almost 11 pm. we decided to take a shower , could not figure out the handle , instead of turning it left to right , we had to pull it really hard just to get it to come out so that the water would come one.No hot water , breakfast was was not cook properly and was soggy, my tv had to be changed 5 times that friday night , didn't work , In my room, that same night ,my mom tv had to be changes 3 times because hers was not working as well. I'm felt so sorry for the young man. Saturday morning no hot water in my room. she came down stairs and told front desk.

This property was clean. It was good to have the breakfast included, but the menu has room for improvement. This hotel charges an additional fee of $75 upon check in, in case you cause damages to the property, which I thought was unreasonable. I had to press to receive a receipt for payment because at first it was said that because I used a third-party to book my room a receipt could not be printed. Luckily a manager was there that corrected that statement. I received the receipt.

Everything was good except for the toilet seats. The toilet seats are too low for even an average adult. I felt like I was sitting on the floor to use the bathroom. Because of this, I will not return to this hotel, it is really unfortunate because everything else was great

The hotel is well maintained and conveniently located near major highways and roads. Check in was easy and pleasant. Often times, check in can be a tiresome experience, however, Preston was amazing; eager to please and willing to assist you with whatever might make your stay at the hotel a memorable one. Breakfast selections were good, while maintaining a sense of cleanliness around the food bar. I would stay here again.

Following items not working during my 6 night stay - Water fountain, TV remote, bread warmer. Coffee was ok. Staff was great and that’s the best part.

Teresa at Breakfast was amazing...She was a ray of sunshine to our family...our stay was good ...The pool was wonderful. Staff were wonderful