We had a two night stay - the place is very tired but grounds are lovely and room clean. However, on arrival we were advised our room had been cancelled. This turned out to be a mistake by reception. Not a good start. We then came back from a day of golf to find our room not serviced. On asking about this we were told we hadn’t put the card out - the letter you get on arrival clearly states only put the card out of you DON’T want your room serviced. We were told that they don’t like coming into people rooms unless requested. Not good - this is a hotel and rooms should be serviced. The outdoor furniture is so very rusty and in bad condition. I note this has been in other reviews and commented by the hotel they would be looking at this. Obviously this still hasn’t happened. The place does need painting but understand in this environment things need to be prioritised. However service levels should always be good.
翻譯