Upon checking in, manager Mary attempted to give me a single bed room, after I paid for a double. After questioning management, she said there were none left & then magically came up w one. Once we got into the room, pulled covers back...There was a dirty used band aid in the sheets! There was also a strong chemical smell on the hotel floor. I went to let the front desk know. There was an accimmodating clerk that possessed good customer service. Manager Mary did not have good communication skills nor did she address the problem with e me. I asked them to change our sheets. It was horrible that surrounding hotels were sold out. Lastly, after getting settled, a huge roach came out of the AC unit. Worst experience ever and I paid for it. My last time staying at that chain. My daughter said it felt like a motel that they tried to upgrade, she was right. Poor cleaning, poor management, and facility. Yuck. Spacious room was the only pro.
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