Grand Hyatt Amman

酒店位置優越，現代，乾淨，而且很大。 工作人員沒有接受過五星級飯店的良好訓練！ 當有人點東西時，在池中付款時也會出現錯誤，因為菜單上的價格不同，帳單到達時的價格也不同！ 還有代客泊車服務，但客人無法自行停車。

好地方。那裡的人非常友善。會再回來的。

不錯的酒店。工作人員很好，房間很乾淨。我很驚訝在酒店的入口處有一張支票，就像在機場一樣 - 他們滾動並檢查行李。 早餐選擇不是很豐富，但一切都很美味） 缺點是插座只在床的一側。

Niceeee

當我們到達安曼時，我們在這家酒店預訂了 3 晚。它超出了我們的預期。它乾淨、包容、美麗、令人放鬆。 我們能夠進行現場參觀，然後回來放鬆/放鬆。 哈立德、奧馬爾和艾哈邁德非常出色。他們總是那麼細心並確保我們總是開心。他們使這家酒店成為五星級的體驗。 阿卜杜拉（Abdullah）總是面帶微笑地幫助我們搬運行李，非常友善。 我忘了自助早餐中工作人員的名字，但他們總是那麼樂於助人。問我想要什麼飲料/咖啡。如果我需要什麼東西，他們很容易找到並打電話給我。服務是 10/10。 總的來說，我很喜歡我在君悅酒店的體驗。我肯定會回來並告訴我所有的朋友和家人來住在這裡。還有義大利餐廳，食物很美味。你必須嘗試一下。餐廳本身很華麗。

OK for a bed but that's about it. The stay was nothing short of a nightmare. If you book make sure you know of restaurants in the city as we were unable to eat dinner at the hotel due to outside reservations. We chose this hotel because of the location in the city, the amenities and the dining options. This hotel was great for the first hour, it looks very grand and the front desk staff are courteous. After booking in we went to our spacious King room and bathroom, as we flown in quite late I wanted to take a shower and have dinner. The shower didn't drain well and the hotel did not resolve the issue in our 5 days there. I made my way down to the main dining room and was turned away due to bookings. I was advised that I was required to do this via the phone in my room. When calling customer services I was told that I could book for 8:30pm the following day, which I was unable to accept due to plans, or next week as they were fully booked until then. Obviously I was dissatisfied but just needed food, I then ordered room service. This was delivered by a guy who announced he was the person I spoke to in customer services. He proceeded to tell me its our fault for not making arrangements for dinner and "he could not let down people with bookings for hotel guests". We ordered room service on another occasion, delivered by the same guy, again looking to cause an argument and tell us that the dinning room issue is ours and we should have been prepared.

Enjoyed my second stay at this hotel and dining at The Lombard Italian restaurant. One repeat issue is that the hot pot did not work again for in room coffee and tea! There wasn’t even an outlet that fit for the hotpot. Second time in a row and I like to enjoy this amenity in my room.

Immaculate hotel. Well-equipped and well-maintained gym with a sauna, steam room, indoor and outdoor pools, spa service and nice little amenities. Great city view. The breakfast buffet was phenomenal. We absolutely enjoyed staying at the Grand Hyatt and would stay here again if we return to Amman.