城東凱藝酒店(Quality Inn East Amarillo)

Good place good customer service awesome ilive it therein recommend quality inn east

It was all around great

The maid did a poor job cleaning the room we stayed in. On check in, the front desk employee was very stressed and distracted- not a happy person. The breakfast advertised as starting at 6 AM actually got under way around 7 due to what appeared as staff shortages. The breakfast consisted of cold cereal and waffles with no butter available.

Usually my stays aren’t bad and I don’t really make any comments or any reviews but this one was one of the worst if not the worst I’ve ever had, I checked in and it seemed good went to my room which was a one night stay so I had to be gone by 11 am and the fridge in the room wasn’t working so I told them about that and they said nobody could go look at it or anything until the next day at 10am which was not really convenient I don’t think, then the microwave you had to move from the space it was and find your own plug for it to work also the blow dryer was not working and the room phone was out also not that I needed it but just another inconvenience, and last but not least the pillows I were given had stains on them idk if they were soda or body fluids but it was something I did not want to see, and they didn’t offer any type of empathy or sympathy and didn’t seem to care at all just not a good experience overall will definitely not be going back to this hotel.

The AC was broken in the lobby. The room only has fan and the toilet couldn't stop running all night. I know it is Quality inn, but they advertised hot breakfast and they only had cereal and yogurt. I feel bad for the lady who worked there, it was 110 outside and no AC.

Upon check in, the guy tells me that Orbitz has reserved two rooms and that I would be charged for the second if I didn't cancel through Orrbitz. Get to our room. It has definitely not been cleaned and was filthy. Start the call with Orbitz to cancel this mysterious second reservation, as I walk down to get a clean room. The desk clerk tells me he has no other double rooms. I ask him what about this second room that I supposedly also reserved. He said that it wasn't available (within the space of 5 minutes SCAM). I tell the Otbitz about the second reservation (she tells me there is no such thing) and since he cannot offer a clean room, I tell the rep to cancel the whole thing. Place is dirty, in disrepair, vagrants loitering the parking lot. DO NOT STAY HERE.

Rooms were so dirty. Sheets and pillowcases had stains and hair on them. Mattresses were heavily stained. Toothpaste on the wall. Towels had dark stains on them. Fire alarm was disconnected and laying on the dresser. Water was hot, AC cooled, and the door locked so that was good.

I realize the old adage of " You get what you pay for" is absolutely true. The price was great. The cleanliness and condition were beyond poor. They would be better off removing the old soiled couch in the room and have a small table/chairs as the sofa was disgusting and stained. The "breakfast buffet" is not a breakfast at all. Even the orange juice was a mix between diluted and fermented. These re a few yogurts, a waffle machine and coffee, oj or milk (two choices of cereal - that makes up the entire "breakfast buffet".

The check-in clerk was the nicest attribute to this stay. If I could post my pictures you’d see GROSS from entry to exit. The fridge has multiple science projects growing, the room stinks, the insulation is nonexistent-highway sounds like it’s just outside the door, no disposal can, empty Kleenex box, dried loogies in the sink, there’s more hair in the shower drain than on my head, the bed sheets most definitely were not changed - sparing you the evidence… you just can’t make this stuff up!!