瑞士旅館佳蘭汶萊酒店(Swiss Inn Nexus Hotel)

Nice service. Food was delicious. Area is very quite and there is a supermarket nearby

Pour profiter d'une cérémonie du café le matin ou finir votre journée par un massage, après une longue journée de travail le SWISS inn, vous permet de déguster le café à longueur de journée et d'un service SPA ( Hammam, Sauna , et massage jusqu'à 22H). Un service très correct et un personnel très serviable, vous rend votre séjour agréable.

I recently stayed at the Swiss Inn Nexus Hotel in Addis Ababa and had an extremely disappointing experience. Upon arrival, I was horrified to find that our room was infested with bed bugs. Expecting a swift and understanding response, I immediately requested a refund. To my dismay, the hotel staff was uncooperative and dismissive.They refused to take responsibility for the issue, citing that the payment was made online and therefore not within their purview to address. This response was not only unhelpful but also baffling, as the payment was made directly on their website. When I sought clarification on how to proceed, the receptionist was unable to provide any assistance, claiming ignorance about their own third-party payment partner.After my own research, I discovered that Travel Book Group was the third party involved. I reached out to them, and subsequently, Priceline responded, stating that the hotel denied the refund request and they couldn't intervene. This entire ordeal was not just frustrating but also disheartening, as it showed a complete lack of customer service and responsibility from the Swiss Inn Nexus Hotel. It's unacceptable for a hotel to disregard such serious complaints and leave their guests in distress without any support or solutions.

I had a beautiful experience at Swiss Inn Nexus Hotel, Addis Ababa. The receptionists are very courteous and helpful. The rooms are equipped with quality furniture and other accessories. The cleaners do their job well. Complaints I had were quickly attended to and I felt good about it. Their complementary breakfast is rich with intercontinental dishes. They also make good efforts at security for their clients. I enjoyed my stay.

The general conduct and performance of the hotel was satisfactory. Also, the hotel is one of the best in Ethiopia with delicious dishes. The staffs plays a vital role in adhering to timing, rapid delivery of goods and services. Finally, the hotel’s security staffs also carried out their job efficiently and effectively without being supervised. Overall, I recommend the hotel for everyone willing.

Me and my bf had a great stay at swiss inn nexus The staff are so nice, helpful. The hotel room is very spacious and comfortable. The lounge up stairs is a convenient and great spot to set meet ups with friends for long staying guests like I was. overall great 😍

Its really a good place to stay in i like staying in these best hotel. Everyone in these hotel they are very mannered and well respected. I like the food and service. The internet wasn't stable due to the country condition but I report and they respond very fast and they deserve appreciate 👏 🙏 in general I was happy.

Nice hotel with a great view and clean room, responsive staff, testy foods, cool place to stay there is a big super market and traditional house near by these great hotel. Best location to airport they pick me from airport to hotel and welcome with drink. ♥️🙏🏻